New Features
Nov 15th 2025 - New Update Released - Customer Portal is now full self-serve
Major customer portal improvements for a full self-serve experience & other improvements
Custom issue reports & improvements, new permissions, new search options, edit invoice date, techs can view past scheduling dates in app, import customer tags, API improvements, & more
#1 Pool Company Software Platform for Medium to Large Businesses
December 27, 2025 Release
Technicians can already report issues from the field on any job or route stop. You can now add custom issue report categories to dial in your operations even further!
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Create custom issue reports for any category you'd like on the "Customize Alerts" page (part needed, aggressive dogs, etc)
- Choose whether notes and/or photos are required when technician triggers the issue report
- Choose any icon from our searchable list to be associated with the new issue report (thousands of icons to choose from)
- Set a priority level so the issue report is treated with the proper urgency in the alerts dashboard
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Choose whether to email details to any email address you choose when the issue report is triggered
- Choose whether the issue report name & photos are included in customer facing job and route stop emails (this can now be set for system issue reports as well)
- Technician can trigger custom issue reports in the app from any job or route stop
- Custom issue reports are included in the view filter options on the alerts dashboard
- New User Permissions
- New Search Options
- API Improvements
- Other Improvements
Our team works hard every day to ensure Pool Brain has the features our customers need to give them more time, more money and less stress. We have a LOT more coming soon and will keep you updated.
Whether you participated in a demo or even tried Pool Brain in the past, we are constantly moving forward and would love to show you why we're the #1 Pool Service Software for Medium to Large Companies.
See how we compare to other platforms (160+ features compared)